NAVVY
Portland Community College

Messaging & Outcomes Dashboard

Track student progress and identify intervention opportunities

Total Screens

622

Past 30 days

SNAP Eligible

538

86.5% eligibility rate

Applications Started

409

65.8% conversion

Avg. SNAP Amount

$2,609

per household/year

Forms Screened Daily — Past 30 Days

0 10 20 30 May 10: 14 May 11: 18 May 12: 12 May 13: 22 May 14: 22 May 15: 16 May 16: 10 May 17: 16 May 18: 22 May 19: 19 May 20: 26 May 21: 21 May 22: 18 May 23: 12 May 24: 20 May 25: 25 May 26: 22 May 27: 30 May 28: 24 May 29: 20 May 30: 14 May 31: 18 Jun 01: 28 Jun 02: 24 Jun 03: 30 Jun 04: 29 Jun 05: 23 Jun 06: 25 Jun 07: 22 Jun 08: 20 May 10 May 15 May 20 May 25 May 30 Jun 04 Jun 08

Student Journey Conversion Funnel

Total Screens
622 students 100.0%
86.5% continued to next step
Received Follow-up
538 students 86.5%
76.0% continued to next step
Started Application
409 students 65.8%
76.3% continued to next step
Submitted Application
312 students 50.2%
63.5% continued to next step
Approved for Benefits
198 students 31.8%

Message Type Effectiveness

Message Type Sent Responded Response Rate
1-Week Check-in 538 412 76.6%
Document Help Offer 412 389 94.4%
2-Week Follow-up 389 312 80.2%
Denial Support 114 98 86.0%

Common Barriers & Recommended Actions

Missing Documents

127 students affected

✓ Auto-send checklist

Application Complexity

89 students affected

✓ Offer 1-on-1 help

No Response

76 students affected

✓ Try phone call

Denied - Need Appeal

52 students affected

✓ Connect to legal aid

Transportation Issues

34 students affected

✓ Offer bus passes